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Terms and Conditions
Effective Date: May 15, 2026
Welcome to Recepcia AI (“Recepcia AI,” “we,” “our,” or “us”). These Terms and Conditions govern your access to and use of our website, AI receptionist platform, phone systems, SMS services, web chat tools, automation systems, software applications, and related services.
By accessing or using our services, you agree to be bound by these Terms and Conditions. If you do not agree, you should not use our services.
Use of Services
Recepcia AI provides AI-powered communication tools and business automation services designed to assist businesses with customer engagement, appointment scheduling, messaging, phone communications, support automation, and related functions.
You agree to use the services only for lawful purposes and in compliance with all applicable laws, regulations, and carrier requirements.
You may not:
We reserve the right to suspend or terminate access for violations of these Terms.
Account Responsibilities
You are responsible for maintaining the confidentiality of account credentials and for all activity occurring under your account.
You agree to provide accurate information and promptly update any changes to your account details.
Recepcia AI is not responsible for unauthorized access resulting from your failure to secure your credentials.
SMS Terms and Conditions
By providing your mobile phone number through our website forms, booking systems, web chat widgets, customer support interactions, inbound calls, or other communication channels, you consent to receive conversational SMS messages from Recepcia AI and participating businesses.
SMS messages may include:
Message frequency varies based on your interaction with the business and services requested. Message and data rates may apply.
You may opt out of SMS communications at any time by replying STOP to any message.
For assistance, reply HELP or contact us through our website.
Consent to receive SMS communications is not a condition of purchase.
Mobile information and SMS consent are not shared with third parties or affiliates for marketing or promotional purposes.
Phone Calls and Recordings
Some communications may involve phone calls, call recordings, AI-generated transcripts, voicemail processing, and conversational analytics.
By using our services, you acknowledge and consent to such communications where permitted by applicable law.
You are responsible for complying with all laws related to call recording and customer notification requirements in your jurisdiction.
Payments and Billing
Certain services may require payment of subscription fees or usage-based charges.
You agree to provide valid payment information and authorize Recepcia AI to charge applicable fees associated with your account.
Fees are generally non-refundable unless otherwise stated in writing.
We reserve the right to modify pricing at any time with reasonable notice.
Intellectual Property
All platform content, software, branding, logos, text, graphics, workflows, AI systems, and related materials are owned by or licensed to Recepcia AI and are protected under applicable intellectual property laws.
You may not reproduce, distribute, modify, reverse engineer, or exploit platform content without prior written permission.
Privacy
Your use of the services is also governed by our Privacy Policy.
By using the services, you acknowledge that you have reviewed and understood our Privacy Policy.
Third-Party Services
Our platform may integrate with third-party providers including telecommunications carriers, payment processors, analytics platforms, CRM systems, and external software tools.
We are not responsible for the availability, content, policies, or practices of third-party services.
Use of third-party services may also be subject to separate terms and policies.
Service Availability
We strive to maintain reliable service availability but do not guarantee uninterrupted or error-free operation.
Temporary outages, delays, maintenance periods, carrier disruptions, or technical issues may occur.
Recepcia AI is not liable for damages resulting from service interruptions.
Disclaimer of Warranties
Services are provided on an “as is” and “as available” basis without warranties of any kind, whether express or implied.
We disclaim all warranties including merchantability, fitness for a particular purpose, non-infringement, and uninterrupted availability.
We do not guarantee that services will meet all user expectations or operate without errors.
Limitation of Liability
To the fullest extent permitted by law, Recepcia AI and its affiliates, officers, employees, partners, and providers shall not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the services.
Our total liability for any claim related to the services shall not exceed the amount paid by you to Recepcia AI during the three months preceding the claim.
Indemnification
You agree to indemnify and hold harmless Recepcia AI and its affiliates from claims, damages, liabilities, costs, and expenses arising from:
Termination
We may suspend or terminate access to the services at any time for violations of these Terms, unlawful conduct, non-payment, abuse, or activities that may expose us or our providers to legal or regulatory risk.
You may discontinue use of the services at any time.
Changes to Terms
We may update these Terms and Conditions periodically.
Updated versions become effective upon posting to our website.
Continued use of the services after updates constitutes acceptance of the revised Terms.
Governing Law
These Terms shall be governed by and interpreted in accordance with the laws of the State of Florida, without regard to conflict of law principles.
Contact Information
If you have questions regarding these Terms and Conditions, please contact:
Recepcia AI
Website: https://www.recepcia.ai
Email: support@recepcia.ai
