Privacy Policy

Welcome to Recepcia AI (“Recepcia AI,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, and protect information when you use our website, software platform, AI receptionist services, SMS communications, phone systems, widgets, chat tools, and related services.

By accessing or using our services, you agree to the terms outlined in this Privacy Policy.

Information We Collect

We may collect the following categories of information:

Personal Information

• Name
• Email address
• Phone number
• Business information
• Billing information
• Appointment or reservation details
• Customer support communications

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Usage analytics
• Cookies and tracking technologies

Communication Data

• SMS messages
• AI chat conversations
• Phone call recordings or transcripts
• Voicemail messages
• Support tickets
• Contact form submissions

How We Use Information

We use collected information to:

• Provide and operate our services
• Process appointments and reservations
• Send notifications and reminders
• Respond to inquiries and support requests
• Improve platform performance and user experience
• Maintain security and fraud prevention
• Process billing and payments
• Communicate service-related updates
• Comply with legal obligations

We do not sell personal information to third parties.

SMS Communications

By providing your mobile phone number through our website forms, chat widgets, appointment booking systems, inbound phone calls, customer support interactions, or other communication channels, you consent to receive conversational SMS messages from Recepcia AI and participating businesses.

These messages may include:

• Appointment reminders
• Booking confirmations
• Customer support responses
• Missed call follow-ups
• Reservation updates
• Account-related notifications
• Service-related communications

Message frequency varies based on your interaction with the business and services requested. Message and data rates may apply.

You may opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP.

SMS consent is not shared with third parties or affiliates for marketing or promotional purposes.

Mobile information collected for SMS communications will only be used for the purposes described in this Privacy Policy and applicable Terms of Service.

Consent to Communications

Users may opt in to receive communications through:

• Website forms
• Appointment booking forms
• Web chat widgets
• Inbound phone calls
• Customer support requests
• Direct interactions with participating businesses
• Text-based keyword opt-ins where applicable

By submitting your information, you consent to receive communications related to your inquiry, appointment, account activity, or requested services.

Sharing of Information

We may share information with trusted service providers who help us operate our platform, including:

• Cloud hosting providers
• Telecommunications providers
• Payment processors
• Analytics providers
• Customer support platforms

These providers are authorized to use information only as necessary to provide services on our behalf.

We may also disclose information:

• To comply with legal obligations
• To protect rights and security
• In connection with a merger, acquisition, or sale of assets

We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing purposes.

Cookies and Tracking Technologies

We may use cookies, pixels, analytics tools, and similar technologies to:

• Analyze traffic and usage
• Improve functionality
• Store user preferences
• Enhance security
• Personalize user experiences

You may disable cookies through your browser settings, though some features may not function properly.

Data Security

We implement reasonable administrative, technical, and physical safeguards designed to protect personal information from unauthorized access, disclosure, alteration, or destruction.

However, no internet transmission or storage system can be guaranteed to be 100% secure.

Data Retention

We retain information for as long as necessary to:

• Provide services
• Comply with legal obligations
• Resolve disputes
• Enforce agreements
• Maintain business records

Retention periods may vary depending on the type of data and applicable laws.

Third-Party Services

Our services may integrate with or contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices or content of third-party services.

Users should review the privacy policies of those providers separately.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal information from children.

If we become aware that information has been collected from a child without appropriate consent, we will take steps to delete it.

Your Rights and Choices

Depending on your location and applicable laws, you may have rights to:

• Access your information
• Correct inaccurate information
• Request deletion of information
• Opt out of certain communications
• Restrict or object to processing
• Request data portability

To exercise these rights, contact us using the information below.

California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act (CCPA) and related laws.

California users may request:

• Disclosure of collected information
• Deletion of personal information
• Information about data-sharing practices

We do not sell personal information as defined under California law.

International Users

If you access our services outside the United States, you understand that information may be transferred to and processed in the United States or other jurisdictions.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes become effective when posted on this page.

Your continued use of the services after changes are posted constitutes acceptance of the revised policy.

Contact Information

If you have questions regarding this Privacy Policy or our privacy practices, please contact:

Recepcia AI
Website: https://www.recepcia.ai
Email: support@recepcia.ai