Privacy Policy

This Privacy Policy describes how Recepcia (“Company,” “we,” “our,” or “us”) collects, uses, and protects your information when you visit and use https://www.recepcia.ai/.

Recepcia provides AI-powered receptionist services that handle customer interactions through calls, SMS, chat, and email, including appointment scheduling, lead capture, and automated responses.

We may collect personal information that you voluntarily provide when using our services, including your name, email address, phone number, business details, and any information submitted through forms, demos, or communications. Because our platform handles customer interactions, we may also process information shared during calls, messages, or chats, including recordings, transcripts, and interaction data.

We automatically collect certain technical and usage data, including IP address, browser type, device information, interaction logs, and analytics related to how users engage with our platform and services.

We use the information we collect to provide and operate our AI receptionist services, including answering calls, responding to messages, scheduling appointments, capturing leads, and improving communication workflows. We also use data to improve our AI systems, analyze performance, provide insights, enhance user experience, maintain security, and communicate with users.

We may integrate with third-party tools such as CRM systems, calendars, messaging platforms, and other business software to deliver our services. Information may be shared with these integrations as necessary to perform requested functions.

We may use cookies and similar tracking technologies to analyze usage, improve functionality, and enhance user experience. You can control cookies through your browser settings.

We may share information with trusted third-party service providers who assist in operating our platform, hosting infrastructure, analytics, communications, or integrations. We may also disclose information where required by law or to protect our rights and security.

We implement reasonable administrative, technical, and organizational safeguards, including secure infrastructure and encryption practices, to protect data handled through our platform. However, no system is completely secure.

Depending on your location, you may have rights under applicable laws (such as GDPR or CCPA), including the right to access, correct, delete, or restrict your personal data, and to object to certain processing.

Our services are not intended for children under the age of 13, and we do not knowingly collect personal information from children.

We may update this Privacy Policy from time to time. Continued use of the website and services after updates constitutes acceptance of the revised policy.

If you have questions or requests regarding this Privacy Policy or your data, you can contact us through the contact form available on the website.