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Welcome to Recepcia AI (“Recepcia AI,” “we,” “our,” or “us”). This Privacy Policy explains how we collect, use, disclose, process, store, and protect information when you use our website, software platform, AI receptionist services, voice services, phone systems, SMS communications, web chat, widgets, integrations, APIs, and other related products and services (collectively, the “Services”).
By accessing or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, use, and disclosure of your information as described herein.
Information We Collect
We may collect the following categories of information:
Personal Information
Technical Information
Communication Data
How We Use Information
We use collected information to:
We do not sell personal information to third parties.
Artificial Intelligence Services
Recepcia AI utilizes artificial intelligence technologies to answer inquiries, route communications, summarize conversations, generate responses, transcribe calls, automate customer interactions, and improve overall service efficiency.
AI-generated responses may not always be accurate, complete, or appropriate for every situation. Users should independently verify important information before relying upon AI-generated content for legal, financial, medical, or other significant decisions.
Recepcia AI continually improves its AI systems but does not guarantee the accuracy, completeness, or suitability of AI-generated responses.
SMS Communications
By providing your mobile phone number through our website, forms, chat widgets, appointment booking systems, inbound phone calls, customer support interactions, or other communication channels, you consent to receive conversational SMS messages from Recepcia AI and participating businesses.
Messages may include:
Message frequency varies based on your interactions with the Services. Message and data rates may apply.
You may opt out at any time by replying STOP. For assistance, reply HELP.
SMS consent is never sold or shared with third parties or affiliates for marketing or promotional purposes.
Mobile information collected for SMS communications is used solely for the purposes described in this Privacy Policy and our Terms of Service.
Call Recording and Transcription
Phone calls, voicemails, AI conversations, and customer interactions may be recorded or transcribed for quality assurance, training, documentation, customer support, compliance, security, dispute resolution, and service improvement purposes, subject to applicable law.
By communicating with Recepcia AI or businesses using our Services, you acknowledge and consent, where permitted by law, to such recordings and transcriptions.
Consent to Communications
Users may opt in through:
By submitting your information, you consent to receive communications relating to your inquiry, account, appointments, reservations, or requested services.
Sharing of Information
We may share information with trusted service providers that assist in operating our Services, including:
These providers may process information solely as necessary to perform services on our behalf.
We may also disclose information:
We do not sell, rent, or share mobile phone numbers or SMS consent with third parties for marketing purposes.
Cookies and Tracking Technologies
We use cookies, analytics, pixels, and similar technologies to:
You may disable cookies through your browser settings, although some features may not function properly.
Data Security
We implement commercially reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, or destruction.
However, no method of internet transmission or electronic storage is completely secure. We cannot guarantee uninterrupted operation or absolute security against events beyond our reasonable control, including natural disasters, cyberattacks, telecommunications failures, internet outages, cloud service interruptions, power failures, governmental actions, or failures of third-party service providers.
Security Incidents
If we become aware of a security incident involving personal information, we will investigate the matter and provide notifications where required by applicable law.
Data Retention
We retain personal information only for as long as reasonably necessary to:
Retention periods vary depending on applicable legal requirements and business needs.
Third-Party Services
Our Services may integrate with third-party providers, including artificial intelligence platforms, payment processors, telecommunications providers, calendar systems, CRM platforms, cloud infrastructure providers, and other external services.
We are not responsible for the privacy practices, security, or content of third-party providers. Users should review those providers’ privacy policies separately.
Children’s Privacy
Our Services are not directed toward children under the age of 13, and we do not knowingly collect personal information from children.
If we become aware that personal information has been collected from a child without appropriate consent, we will promptly delete such information.
Your Rights and Choices
Depending on applicable laws, you may have the right to:
To exercise these rights, please contact us using the information below.
California Privacy Rights
California residents may have additional rights under the California Consumer Privacy Act (CCPA), California Privacy Rights Act (CPRA), and other applicable laws.
California residents may request:
We do not sell personal information as defined by California law.
International Users
If you access our Services outside the United States, you understand that your information may be transferred to, processed, and stored in the United States and other jurisdictions where our service providers operate.
Changes to This Privacy Policy
We may update this Privacy Policy periodically. Updates become effective immediately upon posting unless otherwise indicated.
Your continued use of the Services following any changes constitutes acceptance of the revised Privacy Policy.
Contact Information
If you have questions regarding this Privacy Policy or our privacy practices, please contact us:
Recepcia AI
Website: https://www.recepcia.ai
Email: support@recepcia.ai
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