Refund Policy

This Refund Policy outlines the terms under which Recepcia (“Company,” “we,” “our,” or “us”) provides refunds for services offered through https://www.recepcia.ai/.

Recepcia provides AI-powered receptionist services, which are delivered digitally and may include subscription-based plans, usage-based billing, or custom service agreements.

Due to the nature of digital and AI-driven services, all payments are generally non-refundable once services have been activated, accessed, or delivered, unless otherwise stated in a separate written agreement.

If you are on a subscription plan, you may cancel your subscription at any time. Cancellation will stop future billing, but no refunds will be issued for any unused portion of the current billing period unless required by law.

Refunds may be considered in limited circumstances, such as duplicate charges, billing errors, or failure to deliver the core service as described. Any such requests will be reviewed on a case-by-case basis.

If you believe you are eligible for a refund, you must submit a request within a reasonable timeframe from the date of the charge, including relevant details and supporting information.

Approved refunds, if any, will be issued using the original payment method and may take several business days to process depending on your payment provider.

If services are provided under a custom contract or enterprise agreement, refund terms may be governed by that agreement and will take precedence over this policy.

Recepcia reserves the right to deny refund requests that do not meet the conditions outlined in this policy or where there is evidence of misuse, abuse, or violation of the Terms of Service.

This Refund Policy may be updated from time to time. Continued use of the services constitutes acceptance of the updated policy.

If you have any questions or wish to request a refund, you can contact us through the contact form available on the website.